Telephone support. E-mail support. Live chat. Your own technical Account Advisor. This is Verio's' range of Support Services that let you handle everything from billing questions, to booting remote machines, to trouble ticket management.

With a choice of three programs, Verio offers the right combination of services to meet your business support needs -- with provisioning, monitoring, dedicated support personnel, and Service Level Agreements (SLAs) included in every package.

Essential Support Service

• A fundamental package of services to keep you online, all the time
• Includes technical telephone support 24/7, online account information, and your own Provisioning Project Manager

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Enterprise Support Service

• Our premier support plan is designed for those customers who have very specialized needs or those customers who would like to fully outsource their entire system's management
• Builds on Enhanced Support by adding a Technical Account Manager to oversee the validity of the systems and infrastructure and server as the customer's primary technical contact

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