Data Center Services Customer Care
Visibility into outsourced IT infrastructure is critical. NTT America customers have around the clock visibility into their services through our Customer Portal. Find out more or download our datasheet.
Many providers feel the need to imitate one another when implementing their customer support processes. They believe that routing clients through multiple levels of support before reaching a qualified engineer is the most efficient model. That is the most efficient approach — but efficient only for them!
NTT America takes a different approach. The only efficiency that matters is our customers'. Our award winning Certified Engineering Center (CEC) continuously monitor our customers' infrastructure. Staffed by engineers certified in Windows, Linux, Solaris, VMware and networking, customers have direct access to expert engineers for technical support needs around the clock. This innovative approach eliminates the traditional tiered call center structure for all US, European, and Asia-Pacific customers.
NTT America Enterprise Hosting customers seeking technical support help can reach the CEC by calling 1-888-NTT-CEC-1 (1-888-688-2321) for 24 x 7 certified support.
Utilize our Global Customer Portal at ehportal.nttamerica.com. The portal offers the following features:
- Overview of services
- Real-time bandwidth usage
- Storage and Recovery statistics
- Security portal
- Trouble ticket system
- User permission levels
- Billing and payment history
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